Nova Scotia’s largest and most diverse municipality, the Halifax Regional Municipality, has selected Legend Recreation Software as the new integrated registration and recreation management solution for its recreation facilities. Legend’s cloud-based single solution software system will replace several disparate facilities booking, program registration, membership management and reporting methodologies which have been in use across the municipality. Legend’s convenient online self-service functionality will benefit residents and users of the municipality’s recreation programs by providing faster access during peak registration periods, and enabling them to self-manage their recreation experiences. In addition, improved metrics and reporting statistics will sharpen strategic and operational decision making, ensuring the delivery of optimal services that customers require.
Following a competitive tender process, Legend was selected for the strength and breadth of its solution. Legend’s software will allow the municipality to provide improved customer service to residents via personalised communications, bookings and access to account information through self-serve options. Legend’s flagship business intelligence reporting will better equip the Halifax Regional Municipality to understand and target customer needs, enabling them to deliver their tailored recreation services more effectively. Looking to the future, Legend’s international pedigree and proven expertise in working collaboratively with recreation providers will ensure that through customer-led research and development, the Legend System evolves synergistically with the needs of the municipality.
Following a Go Live in early 2018, a series of business benefits will be achieved in what will be the commencement of a long-term strategic partnership between Legend Recreation Software and the Halifax Regional Municipality.
James O’Brien, Director, Legend Recreation Software, comments: “We are thrilled to have been awarded the contract for such a large and diverse provider as the Halifax Regional Municipality. We will work closely with the municipality to build upon what is already the most innovative recreation solution available. The Halifax Regional Municipality’s vision to bring the management of all its recreation facilities under a single, integrated technology solution has paved the way for us to make swift progress. We look forward to working with their team towards a seamless transition process, so that we can deliver considerable, timely benefits to the municipalities’ residents and users alike.”
Founded in the UK in 2002, Legend entered the Canadian market in 2015. Legend offer a highly specialised recreation management software which has been successfully implemented at over 1,500 sites in nine countries. Early adopters of Legend’s solution in Canada include Dovercourt Recreation Association, The City of Hamilton, The City of Woodstock, and more recently, The City of Ottawa.
The Legend solution includes a full suite of online registration, facility rentals, sports courses and customer account management services. The solution also supplies a comprehensive point of sale system via the Legend Front Desk and a ground-breaking Legend Back Office application.
The Halifax Regional Municipality is the government for the largest municipality in Atlantic Canada, delivering programs and services to more than 413,700 residents across 200 communities and neighborhood. Halifax boasts the friendliness of a small town with the amenities, culture and opportunities of a modern urban center. As home to some of the brightest minds and best educational institutions in the world, Halifax is forward thinking, resilient and resourceful, with a reputation as an energetic, caring community that embraces creativity and innovation.